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Forget about heavy, dusty manuals hidden in some cabinet, to be flipped through page by page.
A virtual assistant that automatically responds to customers 24/7. This assistant consults the machine’s technical documentation to provide accurate answers. The digitized and processed documentation is available wherever you are, at any time, just a few clicks away. The assistant also guides operators through routine procedures such as format changes or regular maintenance.
Get guidance from an expert operator if the chatbot cannot solve your issues..
Real-time technical support with visual interaction tools and remote guidance. The on-site operator can follow instructions projected in their field of view using smart glasses, while the service team sees the technician’s perspective. All communication is encrypted and secure.
Manage spare parts in just a few clicks with interactive technical drawings..
Interactive digital catalogs to quickly locate parts and components. This enables optimal warehouse management and maintenance support, thanks to technical drawings showing exactly where each part fits..
Turn every intervention into actionable data to improve production.
Manage operators, record every action performed on machines, and build a complete activity history over time. The platform allows tracking of maintenance, reports, remote support usage, and chatbot interactions for each individual machine. This makes it possible to identify inefficiencies, prevent recurring failures, and optimize production processes in a concrete and measurable way..
We are available for information and collaboration.