During the interaction phase between the operator and our automatic system active H24, the maintenance technician or the operator, in case he visualizes an error code on the HMI, will have to select the item related to errors and diagnostics. The next step is to enter the error description, error code or keywords related to the error and the system will be able to understand the error currently running on the machine.
The system will provide the operator with an in-depth description of the error, details to pay attention to, and advice on how to spot the problem, and then accompany the maintainer with a step-by-step guide on how to fix the problem, highlighting possible causes and solutions. Each solution may be accompanied by images, machine manuals, electrical diagrams, pneumatic diagrams or machine component manuals.
