How it work

On the server are stored the user manual, the manuals of the devices that make up the machine, the circuit diagram and pneumatic diagram, the list of components, etc. . .

Through artificial intelligence, at the request of the operator or maintenance technician near to the machine, the system is able to give the desired suggestions or solutions in total autonomy, by searching for information in the manuals. The system can be instructed at any time making it more efficient and effective.

The dialogue between the automatic system and the operator takes place via chat in the desired language, including photos, videos, graphics and everything the manufacturer believes necessary to help the customer autonomously 24 hours a day, 365 days a year.

The exchange of information between the system and the interlocutor are saved and made available to the service. This will allow the service, in case the automatic system cannot solve the problem, to have a complete vision of the problem and of the solutions adopted to solve it.

At this time, at the request of the operator or maintenance technician, the Service Manager will intervene remotely, using devices such as smartphones, tablets and smartglasses and he will guide people on the machine to solve the problem appropriately.

On the server are stored the user manual, the manuals of the devices that make up the machine, the circuit diagram and pneumatic diagram, the list of components, etc. . .

Through artificial intelligence, at the request of the operator or maintenance technician near to the machine, the system is able to give the desired suggestions or solutions in total autonomy, by searching for information in the manuals. The system can be instructed at any time making it more efficient and effective.

The dialogue between the automatic system and the operator takes place via chat in the desired language, including photos, videos, graphics and everything the manufacturer believes necessary to help the customer autonomously 24 hours a day, 365 days a year.

The exchange of information between the system and the interlocutor are saved and made available to the service. This will allow the service, in case the automatic system cannot solve the problem, to have a complete vision of the problem and of the solutions adopted to solve it.

At this time, at the request of the operator or maintenance technician, the Service Manager will intervene remotely, using devices such as smartphones, tablets and smartglasses and he will guide people on the machine to solve the problem appropriately.